Oh no 😨Our support team can definitely help you! But to speed up the process, double check these first:

  • Have you activated your debit card?
  • Are there enough funds on the account to cover the transaction?
  • Did you ensure the cashier is running it as debit and not credit?
  • When you’re using it online, did you make sure you’re running it on a private browser?

If you said yes to all these questions, contact our team! We’ll sort it out for you right away 👍

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