Our Customer Care team can definitely help with this! But to speed up the process, double check these first:

  • Are there enough funds available in account to cover the transaction?
  • Did you make sure the cashier knows its a debit card and not a credit credit?
  • Did you use the right PIN for an in person purchase or the right CVV (the numbers of the back of your card) for an online purchase?

If you said yes to all these questions, please reach out to our team through the secure chat (via the NorthOne app or in our online banking).

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