Our Customer Care team can definitely help with this! But to speed up the process, double check these first:

  • Are there enough funds available in the account to cover the transaction?

  • Did you use the right PIN for an in person purchase or the right CVV (the numbers of the back of your NorthOne Debit Card) for an online purchase?

If you said yes to all these questions, please reach out to our team through the secure chat (via the NorthOne app or in our web log-in).

NorthOne is a financial technology company, and not a bank.

Banking services are provided by The Bancorp Bank; Member FDIC.

The NorthOne Mastercard® Small Business Debit Card is issued by The Bancorp Bank, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Did this answer your question?