We're sorry to hear you're closing your account.

Our customer care team will help you through this process. You can send the request via our in-app chat in the NorthOne mobile app or web banking platform.

To make sure we’re able to close your account as smoothly as possible, make sure you:

  • We ask that you move all money out of your account. This is an optional step, but will help ease the closing process. You can do this through the NorthOne mobile app or web banking platform

  • Export all your past monthly statements. You may need them for tax purposes.

  • Notify other authorized signers that your banking service will change.

We would truly appreciate knowing why you’re closing your NorthOne account or if you have feedback on your experience with NorthOne. While providing this is optional, it would mean the world to us as we work to improve our products and services.

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