If you’re seeing an error message when trying to complete your initial debit card funding during your NorthOne application, it may be caused by one of the following:

Error

Resolution

The address information you’ve entered doesn’t match your bank records. Please try again.

Make sure the address you select matches the debit card

  • If it doesn’t match: use a debit card that matches an address you used on your application

  • If it does match: send us a message with a screenshot of your bank statement/profile confirming the matching address, so we can investigate further

Something went wrong. Check your deposit details and try again or use another debit card.

Try re-submitting your card details. If that doesn’t work:

  • Double check that you entered your card number, expiry date, security code, and cardholder name correctly

  • Make sure that your debit card has enough funds

  • Use a different U.S. debit card

Prepaid cards cannot be used with NorthOne. Please try again with a debit card.

Use a U.S. debit card

Credit cards cannot be used with NorthOne. Please try again with a debit card.

Use a U.S. debit card

Your bank has blocked transactions on this card. Please try again with another debit card.

Contact your bank to request they unfreeze/unblock your card, or use a different U.S. debit card

International cards cannot be used with NorthOne. Please try again with a U.S. debit card.

Use a U.S. debit card

If you’re still unable to resolve the error you’re seeing, log in to your NorthOne Account application to send our Customer Care team a message, or email [email protected] from the email address used on your application.

NorthOne is a financial technology company, and not a bank. Banking services are provided by The Bancorp Bank; Member FDIC.

Did this answer your question?