There are a few reasons why you might be seeing an error when trying to complete your initial debit card funding.

Error

Resolution

The address information you’ve entered doesn’t match your bank records. Please try again.

  • Make sure the address you select matches the debit card

  • If it doesn’t match, you’ll need to use a debit card that matches an address you used for your application

  • If it matches, send us a message with a screenshot of a bank statement/profile so we can look into this

Something went wrong. Check your deposit details and try again or use another debit card.

Try re-submitting your card details. If that doesn’t work:

  • Double check that you entered your card number, expiry date, security code and cardholder name correctly

  • Make sure that your debit card has enough funds

  • Use a different U.S. debit card

Prepaid cards cannot be used with NorthOne. Please try again with a debit card.

Use a U.S. debit card

Credit cards cannot be used with NorthOne. Please try again with a debit card.

Use a U.S. debit card

Your bank has blocked transactions on this card. Please try again with another debit card.

Unfreeze or unblock your card by contacting your bank.

Or use a different U.S. debit card

International cards cannot be used with NorthOne. Please try again with a U.S. debit card.

Use a U.S. debit card

If you are still experiencing issues with funding your account, log in to your NorthOne Account Application to send us a message.

Related Articles:
Why do I need to fund my Account?
I added my details but don't see funds in my Account. Why?

NorthOne is a financial technology company, and not a bank.

Banking services are provided by The Bancorp Bank; Member FDIC.

The NorthOne Mastercard® Small Business Debit Card is issued by The Bancorp Bank, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

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