There are a few reasons why different types of transactions might not be processed. These reasons can include:
Mobile Check Deposit
Issue | How to Fix It |
The details of the check don’t match your account details. | Please confirm that the check is made out to the same company name or DBA that is registered to your NorthOne Account. |
The check was not signed. All checks need to be signed by the payee. Unsigned checks cannot be processed. Also, please make sure you’ve endorsed the check on the back of it before depositing it. | Confirm that the front of the check is signed by the payee, and endorsed by you on the back. Once confirmed, please try again. |
The photo of the check was unclear or hard to read. We need a clear picture of the check in order to process it. | Take another photo of the check and try to deposit it again. |
The check size is too large. All NorthOne business banking accounts have a $75,000 limit on mobile check deposits. | Please contact us if you need to deposit a larger check. We can’t guarantee that we’ll be able to change your limits, but we’ll do our best to help. |
Domestic Wire Payment
Issue | How to Fix It |
The recipient’s details are incorrect (e.g. routing, account number, banking information) | Double-check the recipient’s details and send the wire again |
ACH Payment
Issue | How to Fix It |
The recipient’s details are incorrect (e.g. routing, account number, banking information). | Double-check the recipient’s details and send the wire again. |
NorthOne Mastercard® Small Business Debit Card Payment
Issue | How To Fix It |
Not enough available funds in your checking account. | Check that there are enough available funds in your Deposit Account ,which includes the Envelopes. You can always add to your NorthOne Account by transferring funds from another account or depositing funds via check, or ACH. You can add funds to your Account via domestic wire, but note that there is a $15 fee to receive domestic wires. |
Cash Withdrawal
Issue | How to Fix It |
I want to increase my daily limit on cash withdrawals. | Please contact us if you need to withdraw more than the daily limit. We can’t guarantee a change to your daily limit, but we will do our best to help. |
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NorthOne is a financial technology company, and not a bank.
Banking services are provided by The Bancorp Bank; N.A., Member FDIC.
The NorthOne Mastercard® Small Business Debit Card is issued by The Bancorp Bank, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.