Help! My initial debit deposit is not working

If you’re seeing an error message when trying to complete your initial debit card funding during your NorthOne application, it may be caused by one of the following:

Error	Resolution
The address information you’ve entered doesn’t match your bank records. Please try again.	Make sure the address you select matches the debit card If it doesn’t match: use a debit card that matches an address you used on your application If it does match: send us a message with a screenshot of your bank statement/profile confirming the matching address, so we can investigate further
Something went wrong. Check your deposit details and try again or use another debit card.	Try re-submitting your card details. If that doesn’t work: Double check that you entered your card number, expiry date, security code, and cardholder name correctly Make sure that your debit card has enough funds Use a different U.S. debit card
Prepaid cards cannot be used with NorthOne. Please try again with a debit card.	Use a U.S. debit card
Credit cards cannot be used with NorthOne. Please try again with a debit card.	Use a U.S. debit card
Your bank has blocked transactions on this card. Please try again with another debit card.	Contact your bank to request they unfreeze/unblock your card, or use a different U.S. debit card
International cards cannot be used with NorthOne. Please try again with a U.S. debit card.	Use a U.S. debit card

If you’re still unable to resolve the error you’re seeing, log in to your NorthOne Account application to send our Customer Care team a message, or email [email protected] from the email address used on your application.

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NorthOne is a financial technology company, and not a bank. Banking services are provided by The Bancorp Bank; Member FDIC.