If you’re seeing an error message when trying to complete your initial debit card funding during your NorthOne application, it may be caused by one of the following:
Error | Resolution |
The address information you’ve entered doesn’t match your bank records. Please try again. | Make sure the address you select matches the debit card
|
Something went wrong. Check your deposit details and try again or use another debit card. | Try re-submitting your card details. If that doesn’t work:
|
Prepaid cards cannot be used with NorthOne. Please try again with a debit card. | Use a U.S. debit card |
Credit cards cannot be used with NorthOne. Please try again with a debit card. | Use a U.S. debit card |
Your bank has blocked transactions on this card. Please try again with another debit card. | Contact your bank to request they unfreeze/unblock your card, or use a different U.S. debit card |
International cards cannot be used with NorthOne. Please try again with a U.S. debit card. | Use a U.S. debit card |
If you’re still unable to resolve the error you’re seeing, log in to your NorthOne Account application to send our Customer Care team a message, or email [email protected] from the email address used on your application.
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NorthOne is a financial technology company, and not a bank. Banking services are provided by The Bancorp Bank; Member FDIC.