In order to complete your NorthOne Account Application, you may be prompted for additional documentation to verify your personal and business information. The list of documents needed to submit will be specific to you and your application.

If you saw a screen titled Check your email 
to upload your documents:

We sent a list of documents and instructions to the email address you used to apply. Try searching for the email by the subject line – Your NorthOne Account: more information required.

If you didn’t receive an email, log into your application and tap the I didn’t get an email button at the bottom of the screen. You’ll then see the list of documents and submission instructions.

If you saw a screen titled Gather these documents to upload:

On mobile

  • The list is on the screen titled Gather these documents to upload

  • If you’re on the chat screen, tap View document list at the bottom of the screen

On the computer

  • You can see the list of documents on the left side of the screens titled Gather these documents to upload and Upload your documents in the chat

Still having issues? Send a screenshot to [email protected] from the email address on your NorthOne Account Application and we’ll help you out.

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NorthOne is a financial technology company, and not a bank.

Banking services are provided by The Bancorp Bank; Member FDIC.

The NorthOne Mastercard® Small Business Debit Card is issued by The Bancorp Bank, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

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