Sorry to hear your NorthOne Mastercard® Small Business Debit Card* isn’t working! To troubleshoot, ask yourself the following questions:

  • Is the card being ran as debit, as opposed to credit?

  • Do you have sufficient funds in your NorthOne Account?

  • Is your card frozen?

  • Is your card activated?

  • If shopping online, does the zip code being entered match the zip code on your NorthOne Account?

If you’re still having difficulty using your card successfully, send our Customer Care team a message in-app or online. We’ll be unable to diagnose a denied card transaction by email.

NorthOne is a financial technology company, and not a bank. Banking services are provided by The Bancorp Bank, N.A; Member FDIC.

* The NorthOne Mastercard® Small Business Debit Card is issued by The Bancorp Bank, N.A., pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Card may be used everywhere Mastercard is accepted.

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