North One's Account balance top-up feature is an incredibly convenient way to ensure that you never have to worry about your Account balance.
You can set a minimum balance threshold for your Account and North One will automatically add funds when it dips below that balance. This means that you don't have to worry about manually topping up your Account, and you can be sure that you'll always have the funds you need to cover your payments.
Please be mindful that the minimum balance threshold that can be set for all accounts is $25.
Please note:
Only 2 Top-ups are allowed per North One Account per month. Once the 2 Top-ups are completed for the month, no automated Top-ups can occur until the following month.
The External Account you are transferring from must hold at least $100 and 1.5x the transfer amount, at the time of transfer initiation
During sign up, you can set your default balance threshold and funding amount. If you’d prefer to monitor your balance manually, select the button that says ‘No, I will monitor my balance manually’. You can always enable top-ups once your Account is open (more on that below).
To opt into Account Balance Top-Ups after you’ve signed up, follow these steps:
If you are using Web Banking (desktop or laptop)
1. Log into your Account and select ‘Settings’ in the left sidebar
2. Select ‘Account balance top-up’, and toggle the option On
3. Connect your external account
4. Set your top-up Amount
You can edit your top-ups at any time from this same page by clicking the ‘Edit’ button.
To manage your connected accounts, click on the ‘External Accounts’ option in the settings menu.
If you are using the Mobile App
To opt into Account balance top-ups for existing Accounts or after the onboarding experience from your mobile app, follow these steps below:
1. Log into your Account, then select the menu on the top left of your screen.
2. Select ‘Settings’
3. Select ‘Account balance top-up’
4. From here you can toggle the feature On or Off
5. If toggling on for the first time, you’ll be prompted to connect an external account
6. Once connected, you can set your balance and top-up preferences
You can edit your top-ups at any time from this same page by clicking the ‘Edit’ button.
Note: this feature can be turned off at any time by deselecting the Top-Up button.
If you have push notifications enabled on your mobile device, you will be notified via email and push notification if your top-up transfer is initiated, completed, or failed.
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