As a part of our account reviews, we occasionally request identity, business, transaction, or other documentation or information. We may suspend or lock the account as part of that process. If your account is suspended, the request for documentation will come by email from [email protected]. Search for that address in your inbox to find it, then follow the instructions to submit to us the documents in question. If you are unable to locate an email from us, you can send a message to [email protected] from the email associated with your Account. We can provide further information or help to unlock your Account there.

All financial service companies are required to understand the nature of their customers’ businesses. This means we may sometimes review your account as a whole or a specific transaction. Based on the outcome of our review, we may choose to close your account. As stated in the Deposit Account Agreement, the decision to exit your relationship is based on the overall evaluated risk, and not necessarily a reflection of you, or your Account.

Our decision is final and cannot be reversed.
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If your account was closed, we understand this may not be the desired outcome, and we apologize for any inconvenience caused. If we identify that your account is not a great fit for North One, our aim is making the account closure process as smooth as possible. Any valid funds will be returned via mailed check once our review has been concluded. An account closure notice will be delivered by email from [email protected].

Additional References

Privacy Policy

Account Agreement

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North One is a financial technology company, and not a bank. Banking services are provided by The Bancorp Bank; N.A., Member FDIC.