To update your mailing or business address, you’ll need to reach out to our Customer Care team directly through our website or mobile app. We cannot assist with an address change by email.

You’ll be asked to provide one of the following documents for address verification, so please send that along with your request:

  • State ID/Driver’s License

  • Utility Bill (Gas, Water, Electric, Cable, Landline Phone, Cellular Phone)*

  • Property Tax Bill

  • Auto Registration

  • Bank Statement (personal checking or saving) with address*

  • Student Loan Bill with address*

  • Mortgage Bill/Statement*

*Dated within 90 days

If your NorthOne Account is less than 30 days old, you’ll also be asked to provide:

  • The reason behind the request to change

  • A copy of your unexpired State ID or Driver’s License (Front/Back)

  • A picture of yourself holding the ID document, with the picture and your own face clearly visible along with a separate piece of paper stating, “For NorthOne Selfie Verification” with the current date and signature

NorthOne is a financial technology company, and not a bank. Banking services are provided by The Bancorp Bank; Member FDIC.

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