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Account suspensions and closures
Account suspensions and closures

For security reasons, North One may choose to suspend or close an account. Here's why an account might be suspended or closed.

Brandon avatar
Written by Brandon
Updated over a week ago

Why was my North One Account suspended?

As a part of our account reviews, we occasionally request identity, business, transaction, or other documentation or information. We may suspend or lock the account as part of that process. If your account is suspended, the request for documentation will come by email from [email protected]. Search for that address in your inbox to find it, then follow the instructions to submit to us the documents in question. If you are unable to locate an email from us, you can send a message to [email protected] from the email associated with your Account. We can provide further information or help to unlock your Account there.

Why is my North One Account closed?

All financial service companies are required to understand the nature of their customers’ businesses. This means we may sometimes review your account as a whole or a specific transaction. Based on the outcome of our review, we may choose to close your account. As stated in the Deposit Account Agreement, the decision to exit your relationship is based on the overall evaluated risk, and not necessarily a reflection of you, or your Account.

Our decision is final and cannot be reversed.

If your account was closed, we understand this may not be the desired outcome, and we apologize for any inconvenience caused. If we identify that your account is not a great fit for North One, our aim is making the account closure process as smooth as possible. Any valid funds will be returned via mailed check once our review has been concluded. An account closure notice will be delivered by email from [email protected].

Additional References

North One is a financial technology company, and not a bank. Banking services are provided by The Bancorp Bank; N.A., Member FDIC.

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