To update your phone number, you’ll need to reach out to our Customer Care team directly through our website or mobile app. We cannot assist with a phone number change by email.
Make your phone number change request with:
The reason behind the request to change
The new phone number being requested
If your NorthOne Account is less than 30 days old, you’ll also be asked to provide:
The reason behind the request to change
A copy of your unexpired State ID or Driver’s License (Front/Back)
A picture of yourself holding the ID document, with the picture and your own face clearly visible along with a separate piece of paper stating, “For NorthOne Selfie Verification” with the current date and signature
NOTE: NorthOne can only store U.S. phone numbers on file
—
NorthOne is a financial technology company, and not a bank. Banking services are provided by The Bancorp Bank; N.A., Member FDIC.