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How do I change my phone number?

To update your phone number, you’ll need to reach out to our Customer Care team. Here, we'll explain how to change your phone number.

Brandon avatar
Written by Brandon
Updated over a week ago

To update your phone number, you’ll need to reach out to our Customer Care team directly through our website or mobile app. We cannot assist with a phone number change by email.

Make your phone number change request with:

  • The reason behind the request to change

  • The new phone number being requested

If your North One Account is less than 30 days old, you’ll also be asked to provide:

  • The reason behind the request to change

  • A copy of your unexpired State ID or Driver’s License (Front/Back)

  • A picture of yourself holding the ID document, with the picture and your own face clearly visible along with a separate piece of paper stating, “For North One Selfie Verification” with the current date and signature

NOTE: North One can only store U.S. phone numbers on file

North One is a financial technology company, and not a bank. Banking services are provided by The Bancorp Bank; N.A., Member FDIC.

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