If your business has additional UBOs (Ultimate Beneficial Owners) who own 25% or more of the company, their names will need to be included in the initial application phase.

If the UBO names were included on the application: Our team is currently working on allowing those additional owners to complete their identity verification(s). Once able to, we will reach out to our customers directly.

If the UBO names were not included on the application: You will need to re-apply and include all UBOs on the application. We recommend holding off on doing this until our team has allowed for additional owners to complete identity verification.

You can check if you included your UBOs on the application with these steps:

  1. Log in to your NorthOne Account on the mobile app

  2. Click Menu at the top left

  3. Click Manage Bank Account

  4. Click Business Owners

Here you’ll find a list of all legal business owners who were included on your application.

NOTE: We do not have the ability to remove business owners from an account. If you no longer want a UBO’s name on file, you will need to close your NorthOne Account and re-apply, excluding their details from the application.

NorthOne is a financial technology company, and not a bank. Banking services are provided by The Bancorp Bank; Member FDIC.

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