Oh no! If you’ve lost your NorthOne Mastercard® Small Business Debit Card*, you should first freeze your card.

To do so in-app:

  1. Log in to your NorthOne Account on the app

  2. Click Cards at the bottom right

  3. Click Physical

  4. Toggle the Freeze card switch over & click Freeze card

To do so online:

  1. Log in to your NorthOne Account online

  2. Click Cards at the top left

  3. Under Physical debit card, click Freeze Card

  4. Confirm by clicking Freeze Card

This will prevent new transactions from being processed onto your physical card while you’re unable to locate it.

NOTE: it is possible that the merchant is able to charge the frozen NorthOne Mastercard® Debit Card if there is a pre-authorized charge and the card information was previously provided to them.

Then, reach out to our Customer Care team in-app or online to request a new card. Issuing a new card will cancel the current card on file, and the lost card will no longer be able to be reactivated or used.

A new card will be issued via USPS and can take 7-10 business days to arrive. Please note that this timeline does not take into consideration any external delays USPS may be experiencing.

Need your new card faster than that? Check out this article on how to request an expedited card.

NorthOne is a financial technology company, and not a bank. Banking services are provided by The Bancorp Bank, N.A; Member FDIC.

*The NorthOne Mastercard® Small Business Debit Card is issued by The Bancorp Bank, N.A., pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Card may be used everywhere Mastercard is accepted.

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