Disputed transactions on your NorthOne Account typically are resolved in 90 days, but in some cases, they can go longer than this timeline. We cannot provide provisional credits during the timeline of a dispute.

Once a dispute has been submitted on your behalf, you will be notified of any and all updates on your dispute via email. All emails will be sent to your address on file. If there are no updates, the team will not reach out until the dispute decision has been finalized.

Please note: all email responses to dispute updates are not monitored. If you have any questions about a recent update, please contact [email protected]

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NorthOne is a financial technology company, and not a bank. Banking services are provided by The Bancorp Bank, N.A; Member FDIC.