How do I change my password?

You can change your North One Account password online or in the app, depending on whether or not you know your current password.

Brandon avatar
Written by Brandon
Updated this week

You can change the password to your North One Account in two ways.

If you know your current password:

In app:

  1. Click the menu button in the upper left hand corner

  2. Click on Settings

  3. Under Profile click Change password

  4. From here you’ll be able to input your new password, ensuring it matches the specifications listed at the bottom of the page

  5. Be sure to click Change password to save your updates

On web:

  1. Click Settings in the left hand menu

  2. Under Profile, click Change password

  3. From here you’ll be able to input your new password, ensuring it matches the specifications listed at the bottom of the page

  4. Be sure to click Change password to save your updates

If you don’t know your current password:

In app:

  1. Click on the North One app on your phone

  2. Click I forgot my password

  3. Enter the email address associated with your North One Account

  4. Click Send reset email

On web:

  1. Head to the web log-in page here

  2. Click Forgot your password?

  3. Enter the email address associated with your North One Account

  4. Click Send password reset link

NOTE: Your password must be a minimum 8 characters long and include at least 1 uppercase letter, 1 lowercase letter, and 1 special character.

Not getting the password reset email? Add [email protected] to your contact list and try again.

Still not getting the password reset email? Send an email to [email protected] from the email address associated with your North One Account and our Customer Care team will look into this further for you.

North One is a financial technology company, and not a bank. Banking services are provided by The Bancorp Bank; N.A., Member FDIC.

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