If you’re attempting to complete a mobile check deposit in-app and getting an error message, check out this table to see how to fix it:
Error | How to Fix It |
The details of the check don’t match your account details | Confirm that the check is made out to the same personal name, company name, or DBA that is registered on your NorthOne Account. |
The check was not properly endorsed | An acceptable check endorsement will include BOTH the signature of the payee and one of the following;
Confirm that the front of the check is signed by the payee, and endorsed by you on the back. Once the endorsement is provided, please try again. |
The photo of the check was unclear or hard to read | We need a clear picture of the check in order to process it. Take another photo of the check on a different background or in different lighting, and try the deposit again. |
The check size is too large | The maximum limit for a check deposit is $50,000 per check, $50,000 limit per rolling 24 hour period, and $50,000 per rolling 30-day period. You may have to wait to deposit the check, or deposit it elsewhere. |