If you’re attempting to complete a mobile check deposit in-app and getting an error message, check out this table to see how to fix it:
Error | Troubleshooting Step |
The details of the check don’t match your account details | Confirm that the check is made out to the same company name or DBA that is registered on your NorthOne Account. |
The check was not properly endorsed | For reference, an acceptable check endorsement will include BOTH the signature of the payee and one of the following;
Confirm that the front of the check is signed by the payee, and endorsed by you on the back. Once the endorsement is provided, please try again. |
The photo of the check was unclear or hard to read | We need a clear picture of the check in order to process it. Take another photo of the check, and try the deposit again. |
The check size is too large | There is a $50,000 limit per check, per rolling 24-hour period.
If you need to deposit a check larger than the daily limit, reach out to our Customer Care team in-app or online while logged into your NorthOne Account. We can’t guarantee that we will be able to change your limits, we’ll do our best to help. |