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Help! There was a problem with my mobile check deposit
Help! There was a problem with my mobile check deposit

Issues trying to deposit a check? If you’re attempting to complete a mobile check deposit, check out this article for troubleshooting tips.

Brandon avatar
Written by Brandon
Updated over 4 months ago

If you’re attempting to complete a mobile check deposit in-app and getting an error message, check out this table to see how to fix it:

Error

How to Fix It

The details of the check don’t match your account details

Confirm that the check is made out to the same personal name, company name, or DBA that is registered on your North One Account.

The check was not properly endorsed

An acceptable check endorsement will include BOTH the signature of the payee and one of the following;

  • “For North One mobile deposit only” in the endorsement area OR

  • Account # in the endorsement area

Confirm that the front of the check is signed by the payee, and endorsed by you on the back. Once the endorsement is provided, please try again.

The photo of the check was unclear or hard to read

We need a clear picture of the check in order to process it. Take another photo of the check on a different background or in different lighting, and try the deposit again.

The check size is too large

The maximum limit for a check deposit is $50,000 per check, $50,000 limit per rolling 24 hour period, and $50,000 per rolling 30-day period. You may have to wait to deposit the check, or deposit it elsewhere.

Please contact our Customer Care Team if you’d like more detail on a check decline.

Keep in mind that approved mobile deposits are typically made available within 3 business days, but it can take up to 7 business days for the funds to be made available. North One may make such funds available based on such factors as the length and extent of your relationship with North One, transaction and experience information, and such other factors as North One, in its sole discretion, deems relevant.

For more information about mobile check deposits, please see our Deposit Account Agreement.

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Banking services provided by The Bancorp Bank, N.A., Member FDIC. The North One Mastercard® Small Business Debit Card is issued by The Bancorp Bank, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Card may be used everywhere Mastercard is accepted.

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