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Help! There was a problem with my mobile check deposit
Help! There was a problem with my mobile check deposit

Issues trying to deposit a check? If you’re attempting to complete a mobile check deposit, check out this article for troubleshooting tips.

Brandon avatar
Written by Brandon
Updated over a week ago

If you’re attempting to complete a mobile check deposit in-app and getting an error message, check out this table to see how to fix it:

Error

How to Fix It

The details of the check don’t match your account details

Confirm that the check is made out to the same personal name, company name, or DBA that is registered on your North One Account.

The check was not properly endorsed

An acceptable check endorsement will include BOTH the signature of the payee and one of the following;

  • “For North One mobile deposit only” in the endorsement area OR

  • Account # in the endorsement area

Confirm that the front of the check is signed by the payee, and endorsed by you on the back. Once the endorsement is provided, please try again.

The photo of the check was unclear or hard to read

We need a clear picture of the check in order to process it. Take another photo of the check on a different background or in different lighting, and try the deposit again.

The check size is too large

The maximum limit for a check deposit is $50,000 per check, $50,000 limit per rolling 24 hour period, and $50,000 per rolling 30-day period. You may have to wait to deposit the check, or deposit it elsewhere.

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