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Help! I'm missing an ACH or Wire transfer
Help! I'm missing an ACH or Wire transfer

Don’t see an ACH or domestic wire transfer you’re expecting? Check out these troubleshooting tips for help.

Brandon avatar
Written by Brandon
Updated over a week ago

As soon as funds have been received into your North One Account, you’ll see a new line item in app or online. Your account balance will also update accordingly. If you believe you’re missing a payment and it’s been beyond the expected timeline, follow these steps:

Time of Payment

Expected Timeline

Troubleshooting

Standard ACH transfer

1-3 business days

Reach out to the sender of the funds and confirm they sent the payment to your correct account and routing numbers.

If so, request from them the 16-digit trace number for the payment., They can get this from their bank.

Once you have that trace number, reach out to our Customer Care team when logged in to your account in the app or online to look into this further.

Domestic wire transfer

Same-day if initiated by 3:30 PM EST Monday - Friday

Reach out to the sender of the funds and confirm they sent the payment to your correct account and routing numbers.

If so, request from them the 16-digit trace number or IMAD for the payment. They can get this from their bank.

Once you have that number, reach out to our Customer Care team when logged in to your account in the app or online to look into this further.

North One is a financial technology company, and not a bank. Banking services are provided by The Bancorp Bank; N.A., Member FDIC.

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