When a transaction is first processed onto your physical or virtual Mastercard® Small Business Debit Card*, the merchant places an authorization hold on your account for the amount of the transaction. You will no longer have access to the funds in question when this hold is placed.
If the transaction is successful, the merchant will claim the funds and the transaction will settle within 7 business days of the original transaction.
If the transaction is unsuccessful, the authorization will expire and the funds will return to your NorthOne Account within 7 business days of the original transaction. We do not have insight into why a merchant would not be able to settle a transaction. If you have any questions about the behavior of a transaction, you should contact the merchant directly.
NOTE: Car rental and hotel authorizations can take up to 30 business days to expire. We do not have the ability to expedite this timeline. Should this timeline prove inconvenient, we’d recommend placing the original authorization hold onto a regular credit card and then finalizing the transaction at checkout with your NorthOne Mastercard® Small Business Debit Card.
NorthOne is a financial technology company, and not a bank. Banking services are provided by The Bancorp Bank, N.A; Member FDIC.
*The NorthOne Mastercard® Small Business Debit Card is issued by The Bancorp Bank, N.A, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Card may be used everywhere Mastercard is accepted.