Like your physical card, your Virtual Card can be used for both online and in-store purchases. To make an online payment using your Virtual Card, simply log into your North One Account through the mobile app. Click on the menu on the top left of your screen (the three lines grouped together). Then click Cards, and then Virtual. From there you'll be able to see your card information to input on the website's payment portal.
For in-store purchases, you'll need to add your card to your Digital Wallet.
To add your Virtual Card to your Mobile Wallet:
Click on the menu button in the top left corner of the screen
Click on either your Virtual or Physical card
Click Add to Apple Wallet or Add to Google Pay
From here you can click on Open Wallet to bring you directly to your virtual wallet app
While most merchants can accept digital payments, some merchants (such as Walmart) do not. If you're experiencing a decline, see our article here for troubleshooting.
Note: Your Virtual Card will not have a PIN assigned. If you're being asked for a PIN while using your Virtual Card, it's possible it's being rung through as Debit instead of Credit. Or, if you've set up a PIN on your Digital Wallet, this may be the one that is being requested.
If you need further help with your Virtual or Physical Card, feel free to reach out to our Customer Support team, we're happy to help!
—
North One is a financial technology company, and not a bank. Banking services are provided by The Bancorp Bank, N.A; Member FDIC.
The North One Mastercard® Small Business Debit Card is issued by The Bancorp Bank, N.A, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Card may be used everywhere Mastercard is accepted.