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Manage your Subscription
Manage your Subscription
Katherine avatar
Written by Katherine
Updated over 4 months ago

Thinking of upgrading to North One Plus? We think you'll love it!

To upgrade on our mobile app:

  1. Click the Upgrade button at the top right of your screen

  2. Toggle to North One Plus at the top of your screen

  3. You’ll then be able to review the changes to your Subscription and future billing date

  4. Click Upgrade to Plus

  5. You’re all set! Welcome to North One Plus

To upgrade from a desktop browser:

  1. Click Upgrade to North One Plus at the bottom of the left side menu

  2. Toggle to North One Plus at the top of your screen

  3. You’ll then be able to review the changes to your Subscription

  4. Click Upgrade to Plus

  5. You’re all set! Welcome to North One Plus

You’ll be charged your first $20 monthly fee once you’ve signed up, and then on the same date every following month. If you miss a monthly fee, you’ll be automatically moved to North One Standard. Scroll to the bottom of this article for instructions on reactivating your Plus subscription.

Note: If you do not have sufficient funds for North One Plus, a deposit will need to be made first to cover the $20 monthly fee before you can upgrade your Account.

Decided that North One Plus isn’t for you?

No problem, you can switch back to North One Standard at any time.

From the mobile app, follow these steps below:

  1. Click on the menu button on the top left hand corner of your screen

  2. Click Manage plan

  3. From here you’ll be able to review the details of your subscription

  4. To cancel, scroll to the bottom and click Cancel plan

  5. Confirm your cancellation by clicking Cancel Plus

From a desktop browser, you can follow these steps below:

  1. Expand your profile information on the bottom of the left side menu by clicking the arrow next to your name

  2. Click Manage plan

  3. From here you’ll see the detail of your Plus subscription

  4. To cancel, scroll to the bottom and click Cancel plan

  5. Confirm your cancellation on the next window by clicking Cancel Plus

You’ll still have access to all North One Plus features until the end of the billing cycle, but won’t be charged another monthly fee.

You can reactivate your North One Plus subscription at any time! Follow the first set to steps above to reactive your North One Plus plan.

Your first fee will be charged on the day that you resubscribe, and on that same date every month going forward. If you do not have sufficient funds for your first North One Plus fee, a deposit will need to be made before you can reactivate your subscription.

Got a Promotion Code?

If you received a promo code you might be entitled to up to try out North One Plus for free! To take advantage of your offer, follow the steps below:

On desktop:

  1. On the left-hand menu, click Settings

  2. Scroll down to Promotions

  3. Enter your promo code, and click Add promotion

  4. From here you can review your offer, including the date of you next billing should you decide to stay on North One Plus. If everything looks good, click Upgrade to Plus

In app:

  1. Click the menu button in the top left corner of your app

  2. Scroll down to Settings

  3. Click Promotions

  4. Enter your promo code, and click Add promotion

  5. From here you can review your offer, including the date of you next billing should you decide to stay on North One Plus. If everything looks good, click Upgrade to Plus

Note: Not all promotions require a code! If you were offered a promotion from within your North One Account, you can activate it by simply clicking on the offer and following the steps. If you have more than one promotion, you can add or switch by clicking Add promotion.

Once your free trial ends you will be automatically billed on the date listed on your promotions page. If you choose not to continue with North One plus, you can cancel your subscription at any time by following the instructions above under "Decided North One Plus isn't for you?". For more information on free trials, see the Free Trials Terms and Conditions.

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We reserve the right to accept or refuse Free Trial subscriptions at our discretion. You may not transfer or assign your Free Trial or North One Plus Plan or any Free Trial benefits. From time to time, North One may choose in its sole discretion to add or remove Free Trial subscription benefits. Free Trials are subject to limits. For more information, visit our Deposit Account Agreement.

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