Transactions

Can I expedite the delivery of my NorthOne Mastercard® Small Business Debit Card?

Reach out to our Customer Care team if you need a new NorthOne Mastercard® Small Business Debit Card expedited to you.

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Updated over a week ago

Help! There was a problem with my mobile check deposit

Issues trying to deposit a check? If you’re attempting to complete a mobile check deposit, check out this article for troubleshooting tips.

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Updated over a week ago

How do I set a PIN for my NorthOne Mastercard® Small Business Debit Card?

You can set a PIN number for your NorthOne Mastercard® Small Business Debit Card in-app or over the phone.

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Is my card a debit card or a credit card?

There is no line of credit, and you can only spend the funds you have in your NorthOne Account.

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Help! I sent money by ACH or domestic transfer but the recipient hasn't gotten it yet

Recipient hasn’t received your sent ACH or domestic wire transfer yet? Check out these troubleshooting tips for help.

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Updated over a week ago

Can I use my NorthOne Mastercard® Small Business Debit Card when traveling?

You can use your NorthOne Mastercard® Small Business Debit Card anywhere Mastercard is accepted. We don’t charge foreign exchange fees.

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Updated over a week ago

Help! My NorthOne Mastercard® Small Business Debit Card isn’t working

Check out this article for troubleshooting steps if your NorthOne Mastercard® Small Business Debit Card isn’t working.

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Updated over a week ago

Help! I lost my NorthOne Mastercard® Small Business Debit Card

If you’ve lost your NorthOne Mastercard® Small Business Debit Card, freeze your card then reach out to our Customer Care team.

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Updated over a week ago

Can I have more than one NorthOne Mastercard® Small Business Debit Card?

There can only be one physical and one virtual NorthOne Mastercard® Small Business Debit Card per account at a time.

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Updated over a week ago

How do I send funds to an American bank account?

Here, we provide some key information about how to send funds from your NorthOne Account to an American bank account.

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Updated over a week ago

Help! I don’t recognize a transaction on my account

If you don’t recognize a transaction on your NorthOne Account, freeze your NorthOne Mastercard® Small Business Debit Card then reach out.

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Updated over a week ago

I want an update on my dispute

Once a dispute has been submitted on your behalf, our Customer Care team will reach out directly if and when we have any updates.

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What is a virtual card?

A digital card that lives in-app. It has a different 16-digit number than your physical Northone Mastercard® Small Business Debit Card.

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Updated over a week ago

What is an authorization hold?

It is placed on your account when using your NorthOne Mastercard® Small Business Debit Card. An authorization will settle or expire.

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Updated over a week ago

How do refunds work?

A refund onto your NorthOne Mastercard® Small Business Debit Card can take up to 7 business days to process.

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Why is my authorization higher than my transaction?

Some merchants, such as spas/salons, gas stations, and restaurants, can place an authorization hold for higher than the original amount.

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Updated over a week ago

How do I send a same-day ACH transfer?

At NorthOne, we understand that business owners need to send money fast. Same-day ACH transfers cost $5 to send. Here's how to do so

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Updated over a week ago

How do I receive an ACH transfer?

To receive an ACH transfer, the sender will need to initiate the payment from their bank account. Here’s how to do it!

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Updated over a week ago

How do I receive a domestic wire transfer?

Domestic wire transfers cost $15 to receive. Give the sender your NorthOne account and routing numbers to get started.

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Updated over a week ago

How do I add money from Cash App, Zelle, Venmo, or other third-party service?

We do not support instant transfers with third-party services, but you can transfer funds between the two using their standard methods.

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Updated over a week ago

How do I add cash to my NorthOne Account?

You can add cash to your NorthOne Account using your NorthOne Mastercard® Small Business Debit Card* at any Green Dot** location.

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Updated over a week ago

How do I withdraw cash from my NorthOne Account?

To withdraw cash from your NorthOne Account, head to an ATM that has acceptance marks for cash withdrawal only.

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Updated over a week ago

Help! I'm missing an ACH or domestic wire transfer

Don’t see an ACH or domestic wire transfer you’re expecting? Check out these troubleshooting tips for help.

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Updated over a week ago

Can I receive an international wire transfer into my NorthOne Account?

NorthOne only supports domestic wire transfers. We do not support any international methods for money movement.

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Updated over a week ago

What Types of Payments Can I Make?

You're able to send money to others using domestic ACH or domestic wires. The key details about each method are listed in this article.

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Updated over a week ago

Receive Real Time Payments

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Updated over a week ago

There Was a Problem With My Transaction. What Caused it and What Can I Do About it?

In this FAQ there is a full list of possible reasons why different types of transactions might not be processed. Find the issues here.

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Updated over a week ago

How do I send a standard ACH transfer?

Standard ACH transfers are free to send and take 1-3 business days to process. Need to send the ACH faster? Check out how to do so.

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Updated over a week ago

What is a Temporary Debit Authorization Hold and How Does it Affect My Account?

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Updated over a week ago

How do I send a wire transfer?

Domestic wire transfers cost $15 to send and are processed same-day if initiated by 3:30 PM EST Monday to Friday.

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Updated over a week ago

How do I activate my NorthOne Mastercard® Small Business Debit Card?

Here are two different ways for you to activate your NorthOne Debit Card* to start making purchases, receive wire transfers, and more.

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Updated over a week ago

How do I deposit a check?

You can deposit a check to your NorthOne Account using our in-app mobile check deposit feature. Check out this section to find out how.

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Updated over a week ago

What Are My Daily Limits?

The daily limits depend on the transaction type. Please check our full list of transaction limits here.

Written by Brandon
Updated over a week ago