Transactions

Can I expedite the delivery of my NorthOne Mastercard® Small Business Debit Card?

Reach out to our Customer Care team if you need a new NorthOne Mastercard® Small Business Debit Card expedited to you.

Written by Lindsey
Updated this week

Help! There was a problem with my mobile check deposit

Issues trying to deposit a check? Check out this article for more troubleshooting tips.

Written by Lindsey
Updated over a week ago

How do I set a PIN for my NorthOne Mastercard® Small Business Debit Card?

You can set a PIN number for your NorthOne Mastercard® Small Business Debit Card in-app or over the phone.

Written by Lindsey
Updated this week

Is my card a debit card or a credit card?

Your NorthOne Mastercard® Small Business Debit Card is a debit card.

Written by Lindsey
Updated over a week ago

Help! I sent money by ACH or domestic transfer but the recipient hasn't gotten it yet

Recipient hasn’t received your sent ACH or domestic wire transfer yet? Check out these troubleshooting tips for help.

Written by Lindsey
Updated over a week ago

Can I use my NorthOne Mastercard® Small Business Debit Card when traveling?

You can use your NorthOne Mastercard® Small Business Debit Card anywhere Mastercard is accepted.

Written by Lindsey
Updated this week

Help! My NorthOne Mastercard® Small Business Debit Card isn’t working

Check out this article for troubleshooting steps if your NorthOne Mastercard® Small Business Debit Card isn’t working.

Written by Lindsey
Updated this week

Help! I lost my NorthOne Mastercard® Small Business Debit Card

If you’ve lost your NorthOne Mastercard® Small Business Debit Card, freeze your card then reach out to our Customer Care team.

Written by Lindsey
Updated this week

Can I have more than one NorthOne Mastercard® Small Business Debit Card?

There can only be one physical and one virtual NorthOne Mastercard® Small Business Debit Card per account at a time.

Written by Lindsey
Updated this week

How do I send funds to an American bank account?

Learn more about ACH and domestic wire transfer payments.

Written by Lindsey
Updated over a week ago

Help! I don’t recognize a transaction on my account

If you don’t recognize a transaction on your NorthOne Account, freeze your NorthOne Mastercard® Small Business Debit Card then reach out.

Written by Lindsey
Updated this week

I want an update on my dispute

Our Customer Care team will reach out directly with any updates to pending disputes.

Written by Lindsey
Updated this week

What is a virtual card?

A digital card that lives in-app. It has a different 16-digit number than your physical Northone Mastercard® Small Business Debit Card.

Written by Lindsey
Updated this week

What is an authorization hold?

It is placed on your account when using your NorthOne Mastercard® Small Business Debit Card. An authorization will settle or expire.

Written by Lindsey
Updated this week

How do refunds work?

A refund onto your NorthOne Mastercard® Small Business Debit Card can take up to 7 business days to process.

Written by Lindsey
Updated this week

Why is my authorization higher than my transaction?

Some merchants, such as spas/salons, gas stations, and restaurants, can place an authorization hold for higher than the original amount.

Written by Lindsey
Updated this week

How do I send a same-day ACH transfer?

Same-day ACH transfers cost $5 to send. Here's how to do so.

Written by Lindsey
Updated over a week ago

How do I receive an ACH transfer?

To receive an ACH transfer, give the sender your NorthOne account and routing numbers.

Written by Lindsey
Updated over a week ago

How do I receive a domestic wire transfer?

Domestic wire transfers cost $15 to receive. Give the sender your NorthOne account and routing numbers to get started.

Written by Lindsey
Updated over a week ago

How do I add money from Cash App, Zelle, Venmo, or other third-party service?

We do not support instant transfers with third-party services, but you can transfer funds between the two using their standard methods.

Written by Lindsey
Updated over a week ago

How do I add cash to my NorthOne Account?

Add cash to your NorthOne Account at a Green Dot location.

Written by Lindsey
Updated over a week ago

How do I withdraw cash from my NorthOne Account?

To withdraw cash from your NorthOne Account, head to an ATM that has acceptance marks for cash withdrawal only.

Written by Lindsey
Updated over a week ago

Help! I'm missing an ACH or domestic wire transfer

Don’t see an ACH or domestic wire transfer you’re expecting? Check out these troubleshooting tips for help.

Written by Lindsey
Updated over a week ago

Can I receive an international wire transfer into my NorthOne Account?

NorthOne does not support international wire transfers.

Written by Lindsey
Updated over a week ago

What Types of Payments Can I Make?

You're able to send money to others using domestic ACH or domestic wires. The key details about each method are listed in this article.

Written by Brandon
Updated over a week ago

There Was a Problem With My Transaction. What Caused it and What Can I Do About it?

In this FAQ there is a full list of possible reasons why different types of transactions might not be processed. Find the issues here.

Written by Brandon
Updated over a week ago

How do I send a standard ACH transfer?

Standard ACH transfers are free to send and take 1-3 business days to process. Here's how to do so.

Written by Lindsey
Updated over a week ago

What is a Temporary Debit Authorization Hold and How Does it Affect My Account?

Written by Brandon
Updated over a week ago

How do I send a wire transfer?

Domestic wire transfers cost $15 to send and are processed same-day if initiated by 3:30 PM EST Monday to Friday.

Written by Lindsey
Updated over a week ago

How do I activate my NorthOne Mastercard® Small Business Debit Card?

You can activate your NorthOne Mastercard® Small Business Debit Card in-app or over the phone.

Written by Lindsey
Updated this week

How do I deposit a check?

You can deposit a check to your NorthOne Account using our in-app mobile check deposit feature.

Written by Lindsey
Updated over a week ago

What Are My Daily Limits?

The daily limits depend on the transaction type. Please check our full list of transaction limits here.

Written by Brandon
Updated over a week ago